General
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This section contains general information that will apply
to most accounts and be of interest regardless of user level. Even
FrontPage users should take a stroll through this section for important
information that will apply to them as well.
User ID and
Password Entrance to your account is
protected with both a User ID and a Password which you received in your
confirmation email after you opened your account. Unless
otherwise indicated, your User ID will be your domain name without an
extension. For example, "yourdomain" rather than "yourdomain.com"
Please note that your Password and User ID are not
interchangeable. Also, confusion can sometimes arise when different
programs use different terms to indicate User ID. For example,
Telnet uses the term "login" instead of User ID. As a rule, the term
Password is standard and used consistently from program to program.
If something else is called for, such as User, Name, or Login, enter your
User ID.
Changing Your
Password To change your password,
Telnet to your account. After logging in with your username and password,
at the Unix prompt, type:
passwd A script will ask you to type in your old
password, then the password you want it changed to will be asked for twice
to verify. Note: This will not work for
POP-only accounts. If you have a POP only account send us an email with
your request, current password, and your new password and we will change
it for you.
Sub-login
Accounts Within Your Domain You can
have additional logins setup within your own account if you want. This is
accomplished using the Webcontrol panel in your domain, you may need to
contact sales to unlock the login feature. Each additional login will have
a unique User ID and Password. To access additional accounts via FTP,
Telnet, and/or Email, use the following parameters to configure the
appropriate programs.
Hostname: yourdomain.com User ID: a separate unique User ID Password: a separate unique Password POP Account: a separate unique
username@yourdomain.com SMTP Server:
yourdomain.com
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Server Disk
Space This is your space…the place where you
will put your website. A specific amount of space on our computers
reserved exclusively for your use. This space is pre-structured for you
with a "home" directory, also sometimes called a "root" directory.
Think of this as the doorway into your space on our server.
Everything that belongs to you, all of the features and files that we
provide, as well as the files and folders you add for your website will be
contained within this one parent folder called "home" directory.
The www Directory Within the Home
Directory you will find a folder named www. This is the
most important folder in your Home Directory because this is the
directory your visitors will access with their browsers. This is
where you will place your web pages, graphic files, sound files, and any
other items you want your visitors to have access to on your
website.
The index.html Page It is
very important that you name your home page, the first page that you
want visitors to see when they visit your website, to index.htm
or index.html. When a browser visits your website by typing in
your domain name, i.e. www.yourdomain.com, the browser program will
automatically search for a page titled index.htm or index.html by
default. If the browser does not find one, your visitor will not be
able to get into your website without a specific page name to add to
the domain URL.
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"Wusage" Your Access and Stat Logs One of the directories you will find preinstalled within your www
directory is named "wusage". This directory contains the access and
stat files for your website. To access your personal wusage
directory log onto the Internet with your web browser and go to:
http://www.yourdomain.com/wusage.
The web page displayed will contain all of the statistics
for your domain for the previous week. The page will also contain a Weekly
Reports link which, when accessed, will provide much more detailed
statistics including pie charts and graphs. These reports are
automatically generated for you once each week and are always stored in
the same place for easy comparison.
Access-Log When you FTP into your Home Directory, you will see a file named
access-log. Download this file and open it in any word processor or
text editor such as NotePad to see exactly what files were accessed, what
domain the visitor came from, the dates and times of each visit,
etc.
Advanced Option If
you would like to see domain names in your stats and other programs
rather than just IP numbers, put an empty file in your wusage directory
called dns (no extensions). This will act as a switch and reverse
authentication will be activated for the domain.
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Server Disk
Space Usage There are several different
options available for checking your space usage. Read through these
quickly to select the one best suited to your needs.
Total Space Usage To find out how much
total space is in use by your account you will need to log into your
account with Telnet. (Use the Telnet link to learn how) At
the UNIX prompt type the following command: du * www/* anonftp/* -c
This will bring up a space report for each of
your directories, with a total number of kilobytes used at the end. If
you want to check the space reports of each of your main directories
individually, refer to the following directions.
File Space
Usage To see space reports for each file in
your account, type the following command at the UNIX prompt:
du * www/* anonftp/*
-a
www
Directory Space Usage To see space reports
for the files and subdirectories contained within your www directory,
type the following command at the UNIX prompt: du -s /www/htdocs/yourdomain
Anonymous
FTP Space Usage If you have an anonymous
FTP area, (go to Anonymous FTP to learn how) you can check the
space it is using by typing the following command at the UNIX
prompt: du -s ~ftp/yourdomain.com
Home
Directory Space Usage To check how much
space is being used by files in your home directory, type the following
command at the UNIX prompt: du -s $HOME
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Email Management
Email is more than just a vital tool for an online
business. It's an absolute requirement. Therefore, good email management
is very important. This section covers setting up and accessing
email from your POP account, as well as setting up Redirects and
Autoresponders. You will find instructions for performing these tasks with
PlusMail,
as well as instructions for setting up Mail Lists in
the Advanced Users Section.
FTP Email Redirects Email Redirects are
used to redirect email from one address to another. For example, you
might have sales@yourdomain.com automatically redirected to your sales
person’s personal email address, and support@yourdomain.com
redirected to your support person’s personal email address, and so on.
You may have as many redirects as you like. To set up your
redirects do the following:
- FTP into your Home Directory using WS_FTP (PC
users) or Fetch (Macintosh users)
- Select the file named "redirect" and
transfer a copy of it to your computer.
- Open the downloaded file in any text editing
program
NOTE: Misaddressed Email
Capture You will see the following
default address containing your domain name. WARNING: Do
NOT alter, remove, or move this default address.
default
yourdomain@yourdomain.com The default
address will capture all email addressed to your domain whether it
is addressed to a specific alias you've listed or not. For
example, if a visitor sends email to info@yourdomain.com, and you
have not set up a specific redirect or alias for the address
info@yourdomain.com, the default address will still be able to
capture that email. All such misaddressed email will be
automatically redirected to the first name on the Redirect list
below the default address.
- Enter your email redirects in the following
manner, beginning on the first line immediately beneath the default
address. Do not leave empty lines between entries, and do not enter
more than one entry per line
The above example will redirect all misaddressed email, and all
email addressed to boss, to
homeaddress@somewhereelse.com All email
addressed to fred will be redirected to
73452.452@compuserve.com All email
addressed to info will be redirected to goddess@afterlife
- When you are finished entering your
redirects save the file in text (.txt or ASCII) format.
- Upload the file using FTP. Be sure to select ASCII
format. The new "redirect"file will overwrite the existing
"redirect" file.
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FTP Autoresponders An Autoresponder will
return a message automatically when someone sends email to it. For
example, if a customer sends a letter to support@yourdomain.com, you can
have an automatic pre-written response sent back to the customer. To set
up your Autoresponder do the following:
- Use any text editing program to write your
response message. For example,
"Thank you for requesting more information
about our webpage design package. We have several design packages to
choose from. Here are our prices..."
- Name your file carefully. If your
message will go out in response to all emails addressed to
info@yourdomain.com you must name it info If it will go
out in response to all emails addressed to sales@yourdomain.com you
must name it sales. Do not include an extension such as .txt
on the file name.
- FTP into your Home Directory using WS_FTP
(PC users) or Fetch (Macintosh users)
- Select the directory named ‘infobots"
to open it.
- Upload your response message into the
infobots directory. Be sure to use ASCII mode.
There is no limit to the number of Autoresponders you may have.
Be sure to save them all in the infobots directory and give them
each a unique name with 3-16 characters.
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Accessing Your
Email If you want to access your email
directly from your domain rather than set up redirects
to your existing email account, we recommend using Eudora as your
email client. This is an email program that runs under MS Windows and
Macintosh OS. There are many good reasons for using Eudora, one of which
is that it allows multiple email accounts and personalities. See your
program documentation for instructions on how to set those up.
Eudora connects to the mail server over the Winsock or
Macintosh TCP/IP. Mail may be composed and read offline, but make
sure that you are online before attempting to send or receive
email.
Please Note: Although your account exists on our
server, you won't be able to receive email at yourname@yourdomain.com
until InterNIC has activated you in the domain name servers.
Setup Eudora After Eudora has been
installed, it must be configured to point to your server.
1. Install and start up the Eudora program
2. Select "Settings" from the "Special"
menu (in version 3.0 or later select Tools, then Options)
3. Select the "Getting Started" tab
- Under Real Name, enter your Real Name
- Under "POP Account" put
yourdomain@yourdomain.com
- Leave Return Address blank unless you want people to
send return email to you at a different email account
4. If you use the Macintosh version, the radio button for
TCP/IP connection should be highlighted
5. Click the "Personal Information"
tab
- Under POP account put yourdomain@yourdomain.com
again
- Fill out the "Real Name" and "Return Address" as you
did before
6. Under "Dialup User Name" enter yourdomain (do
not enter .com or .net here)
7. Click the "Hosts" tab and enter
yourdomain@yourdomain.com again under POP Account, and put
yourdomain.com under SMTP Server.
8. Go to the "Checking Mail"
tab and make sure "Save Password" is checked.
That's all the configuration Eudora needs.
You will find that many of the configuration areas will be filled in for
you when you go to them, for instance it will usually fill in the POP
account info wherever it is called for after you enter it the
first time.
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Test Your eMail Setup
- Select "Check Mail" under the File
menu.
- Enter your password into the Password Window that
pops up, then click on the Proceed button.
- Eudora will check to see if you have
email.
You can now send a test email message to yourself and then check to
see if it gets returned to you. If you checked "Save
Password" as in step 8 Eudora will not prompt you again for your
password after the first time. If multiple users have access
to your computer, and you don't want them to have access to your
email account, do not check the "Save Password"
option.
Note: Your default email address is
yourdomain@yourdomain.com This is where all of your
email will be sent to, unless other configurations take priority (such
as autoresponders and redirects ).
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Other EMail Program Setups The
following examples assume a domain name of fred.com
Microsoft Internet mail Full name = fred
Email =
fred@fred.com
Internet Mail server = fred.com Account = fred Pass = xxxxxx Smtp = fred.com
From =
anything@fred.com
Netscape Your Name = fred
Email Address =
fred@fred.com
Reply to = anything@fred.com Mail Server user name =
fred outgoing
Smtp = fred.com Incoming =
fred.com
Additional POP Accounts If you
would like additional POP email accounts, ask us and we'll set it up for
you. Remember there may be an additional one-time charge for each POP
account depending on your account. To check numerous POP accounts, read
the manual or help files that come with Eudora or your email client
software for configuration.
If you are familiar with the shell (Unix)
programs, "pine" and "mail", you can use either of these to check and
send email as well.
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